Refund Policy

This policy covers purchases at gasstationdance.win. Payment refunds and restoration of generation credits are different processes.

Failed generation

When a generation task is recorded as failed or canceled, the credits deducted for that task are restored automatically. This restores account credits; it is not a cash refund. If restoration is missing, submit a support ticket with the task ID. A successfully completed video that does not match your subjective preferences does not automatically qualify as a failed generation.

Payment refund requests

For an accidental purchase, duplicate payment, unauthorized charge or a service problem, request a review through Support tickets. Include your order reference, purchase date and a description of the issue. Do not send full card numbers, passwords or other sensitive payment details.

Refunds are reviewed case by case, taking account of credit usage, the service delivered, the issue reported and applicable consumer law. No unconditional money-back period is advertised. Consumed credits are generally not refundable simply because you change your mind, except where law requires otherwise. Duplicate charges and verified billing errors will be reviewed for correction. Any mandatory withdrawal or refund rights remain unaffected.

If a monetary refund is approved, it is processed through Stripe to the original payment method where possible. The time for funds to appear depends on Stripe and your financial institution; we do not promise an instant refund or a fixed number of days. Credits associated with a refunded payment may be revoked to prevent double use.

Subscription cancellation and expiry

Subscriptions renew monthly unless canceled before the next renewal. Use account billing controls when available or ask through support. Cancellation stops future renewals once processed and does not automatically refund previous billing periods.

Monthly subscription credits expire 31 days after each grant. Expiry of unused credits does not itself create a refund entitlement. Additional credit packs are available to active subscribers only and have no expiry date.

Contact

Sign in and open Support tickets for a refund, cancellation or missing-credit request. Keep the order or task reference available so the request can be investigated.